How can we help you?

Easy! Click "Enroll" at the top, fill in your details (name, parent phone number, and grade). Make sure the phone number is correct—that's how you'll stay in touch.

Use the Parent Portal: enter the student code and parent phone number to view lesson progress and quiz results (read-only).

On the login page, click "Forgot password" and enter your registered email. We'll send a secure reset link (valid 1 hour). Check spam if you don't see it.

Purchases use your wallet balance:

1. Top up from Wallet: Paymob (card), Fawry (reference code), or a purchase voucher from the center/school.
2. Open the lesson page and click "Subscribe now" — the price is deducted.
3. Then open Watch and continue where you left off.

Shown when topping up via Fawry in the Wallet tab. Pay with the code at any Fawry outlet (service 788). After confirmation, funds are added automatically—then purchase the lesson.

Each lesson shows its access period on the details page. Some last until year-end; others are limited (e.g. 30 days) starting from first watch. Check before buying.

1. Confirm your wallet balance covers the lesson price.
2. If Fawry/Paymob payment isn't reflected within minutes, check Wallet or contact support.
3. If you purchased but the lesson is missing, refresh or sign out and back in.

1. Check that your internet is stable.
2. Lower video quality in the player settings.
3. Refresh the page.
4. If the problem continues, contact support right away.

This is usually temporary due to weak internet or server load. Refresh the page or close and reopen the video. If it keeps happening, tell support the exact lesson name.

We continuously improve our servers. First check your internet speed. If it's fine and the site is still slow, there may be high traffic—try again later or contact support.